SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of estalie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of estalie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this hanging skull ghost for my Halloween party and I gotta say, it was a hit! 🎃 This thing is creepy in the best possible way. It really added that extra spooky touch to my decor. The quality of material used is impressive too - sturdy yet lightweight enough to hang anywhere you want. Plus, it's so easy to store away after use. Highly recommend if you're to amp up your Halloween game!
I bought this amazing hanging ghost for Halloween and it was such a success! Really creepy but in an awesome way. The quality is top-notch - sturdy yet light enough for any spot choose. Highly recommended!
A must-have for Halloween lovers. Realistic, lightweight and totally creepy!
What a fantastic addition to my Halloween decor! This hanging skull ghost is just the right amount of scary. It's well-made, lightweight, and easy to hang anywhere. Plus, storing it away after use is a breeze.
Perfectly spooky! This hanging skull ghost made our Halloween decor complete.
This skull ghost decoration truly spooked up our home this Halloween! Loved how realistic it looked – definitely gave some friends quite the fright 👻 Its durability also impressed me; great value for money!
The hanging skull ghost I got for Halloween was perfect! It added that extra spooky touch we needed and everyone loved it 🎃 The material used is durable yet light enough to hang anywhere easily. A must-have for all your future Halloweens!
Impressive quality, super scary! Added a great touch to my Halloween.
This product exceeded all expectations I had when purchasing! It's not every day one comes across such an eerily lifelike hanging skull ghost. Its macabre charm certainly brought life (or should I say death?) into our annual haunted house set-up at home🏠💀 The craftsmanship on display here is commendable; each detail meticulously crafted for maximum fright factor! And despite its hauntingly realistic appearance, handling and storage were surprisingly simple –a delightful contradiction indeed.
This skull ghost is the ultimate fright-night accessory. Highly recommend it!